Follow these simple steps to replace your current I-GO smart card with the Chicago Card Plus/I-GO Card:

1. Log in to your online I-GO account, click on the “My Account” tab, and make sure your personal contact and credit card information is up-to-date and correct. This will help avoid any unnecessary delays in processing your request.
2. Go to this registration form. Respond to the questions about the new Chicago Card Plus/I-GO joint card account.
3. You will receive your new Chicago Card Plus/I-GO Card within three to five business days. Please note that there will be a one-time $15 charge on your monthly invoice to cover the cost of your new card. (You could more than offset this charge by referring a new member to I-GO. For every approved applicant who names you on their application form, we’ll add $20 in free driving to your I-GO account.)
4. We will need to deactivate your current I-GO card when issuing you the new one. It normally takes 3-5 business days to receive the new card, so we recommend switching cards when you don’t need to use an I-GO car for the next few days. We will appreciate it if you mail the old card back to us at: I-GO Car Sharing, Attn: Smart Card Recycling, 2125 W. North Ave., Chicago, IL 60647. Reusing smart cards for new members strengthens our commitment to sustainable resources as an environmentally focused nonprofit organization.
5. If you already have a Chicago Card Plus Card, you will now have two separate accounts with the CTA. The CTA portion of your new Chicago Card Plus/I-GO Card will be active immediately. If you want to transfer the balance on your Chicago Card Plus Card to your new Chicago Card Plus/I-GO Card, please email Member Services at memberservices@igocars.org. If you are currently purchasing a 30-day pass from the CTA, or if you have any questions about the CTA account on your Chicago Card Plus/I-GO Card, please contact CTA customer service online at www.chicago-card.com or by calling 1-888-YOUR-CTA (1-888-968-7282).
6. If you are currently participating in a transit benefit program at work, contact your company’s transit benefit administrator and tell them that you want to transfer your transit benefit to your new Chicago Card Plus/I-GO Card.