I-GO Car Sharing provides members with access to a metro-wide fleet of vehicles on an hourly basis. Once you choose a driving plan and membership option, you reserve any car you like in advance and drive it for as long as your reservation. It’s not like car pool because it’s your vehicle for the amount of time you reserve it. It’s not like car rental because you pick up and drop off the vehicle at the same designated I-GO parking space in your neighborhood. You can reserve a vehicle for 30 minutes or as long as you need it, but the best and most cost-effective trips are those that are short in time and distance. X

We are proud to be the first and only non-profit car sharing organization in Chicago. Our commitment to bringing convenient and affordable car sharing to as many neighborhoods in Chicago and the suburbs as possible means we put our mission at the core of our business model and our revenue is recycled back into the organization to better serve our members. X

We’re the most convenient and affordable car sharing service in Chicago. Because part of our mission is to serve all neighborhoods, you’ll find I-GO cars more geographically dispersed. Most of our cars are also near or adjacent to CTA routes and rail stations—making our joint smart card with CTA a great idea for combining I-GO and public transit. But what really sets us apart from other car sharing organizations is the informed, personalized service provided by our local I-GO team; our easy-to-use online reservation system (including a mobile site for smart phones); and our environmental mission—exemplified by an entirely low-emission fleet, nearly half of which is comprised of hybrid cars (including plug-ins). Members can independently manage their account, yet be assured that a live person is available to problem-solve 24/7 if ever needed.X

Our survey research shows that when people share cars they reduce driving, which in effect reduces traffic congestion and pollution. See I-GO’s Green Vision and Benefits for more details on our green initiatives and how you can contribute toward those goals as a member.X

Owning a vehicle isn’t always an option or desire for urban dwellers. I-GO is a healthy option for communities that want to reduce traffic and parking congestion, lower transportation costs for everyone, and improve the quality of life in their neighborhoods.X

Our members’ driving habits are as individual as they are, but our studies indicate running errands, grocery shopping, and visiting friends and family in the suburbs are the most common uses of an I-GO vehicle. Whatever your particular needs may be, and regardless of whether you drive once a month or every day, we have a driving plan that makes sense for you.X

If you are between the ages of 21 and 75 with a valid driver’s license and at least three years of driving experience with no serious moving violations, chances are you are eligible to become an I-GO member. If you’re between the ages of 18 and 20, you can apply if you have at least two years’ driving experience and your driving record is free of violations and accidents. University and college students can also take advantage of a discounted sign-up fee for the first year of membership. See our eligibility requirements or call our Member Services department at (773) 278-4446 with any questions concerning I-GO membership.X

When applying, you will need to show proof of three years of driving experience. (Eligible applicants ages 18-20 need to show proof of at least two years of driving experience.) If your current license was issued less than three years ago, we’ll also need your previous driver’s license information. If you’re having trouble tracking that down, try checking old auto insurance forms or contacting your insurance agent, a previous employer, or the Department of Motor Vehicles office where the license was issued.X

There are three ways to reserve an I-GO car: through our online reservations system; by calling our Member Services call center at (773) 278-4446; or by using our mobile reservations site configured for iPhone, BlackBerry, and other web-enabled mobile devices.

To use our online reservations system:

1. Log in on our web site with your member number and password.
2. Under “Find a Vehicle,” select your start and end times.
3. Select your preferred location/address. You may add to and manage your locations via this function.
4. Select a vehicle class or model. You may also select multiple classes and models.
5. Select any preferred amenities if desired. These include cars with bike racks, auxiliary inputs for MP3 players such as iPods, plug-in hybrid cars, vehicles with weekday or weekend all-day-rate options, and vehicles equipped with I-PASS transponders for Illinois Tollway use.
6. Click the green Search button.
7. Click either the “List of Cars” tab or “Location Map” tab to review the availability of cars meeting your search criteria.

Additionally, you can click on “New Reservations” and “Existing Reservations” on the main menu bar to manage new reservations and existing reservations and review past reservations going back several months.

To use our smart phone reservations site:
To access I-GO’s mobile reservations site on your iPhone, BlackBerry, or other web-enabled mobile device, key this web address into your browser and bookmark it for future reference:

http://reservations.igocars.org/mobile

To use our Member Services call center:
Our call center is available 24 hours a day, seven days a week, to assist you with reservations and other questions. Simply call (773) 278-4446. Please keep in mind that during regular business hours (Mon-Fri, 9am-5pm) and peak usage hours (Mon-Fri 5pm-8pm and weekends) we receive a heavy volume of calls and it’s usually faster and more efficient to make a reservation online.
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It’s not an app that you download on iTunes, but it works wonderfully well when you’re on the go and want to reserve an I-GO car. I-GO has a web site customized for smart phones and web-enabled mobile devices.

To access it, type this URL into your browser and bookmark it to create an icon on your home screen:
http://reservations.igocars.org/mobile

The mobile site is a distilled, intuitive, and very legible version of our online reservation system. Search for cars by date and time, location preference, vehicle type, and amenities just as you would on your desktop computer. You can also use it to extend a reservation—provided another member hasn’t already booked that time.

Our mobile site also makes the Chicago Card Plus/I-GO Card—I-GO’s joint smartcard initiative with CTA—that much more convenient. Reserve an I-GO car within seconds that’s located at or near an upcoming stop on a CTA rail line or bus route.

Please note: There is a one-time $2.99 charge the first time you use the mobile site to make, extend, cancel, or release a reservation. This will help us offset the cost of maintaining and adding future enhancements to this special feature. The fee will appear on your next month’s invoice, and all further use of the mobile site is entirely free.
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Simply log in to the reservation system on our web site with your member number and password. (The log-in box is located in the top right corner of every page.) Click on “My Account” in the main menu bar. In this section you can update your contact and payment info, change your password, make changes to your rate plan, select your notification preferences, check your account balance and past monthly invoices, manage your car location search preferences, and even sync reservation notifications with your Google Calendar. Don’t forget to click the “Save Changes” button after updating information.X

We encourage you to use the feedback option located in your online account to report minor problems or make suggestions. After you log in, simply click on “Feedback” in the main menu bar. In this section, you can report a malfunctioning fuel card, lost and found, lost smart card, ticket, vehicle cleanliness, and minor scrapes and cosmetic damage, and also give us feedback and suggestions. Our Member Services staff constantly checks these reports, and we prefer that you file it online rather than call it in when we’re busy helping members with reservations and problems that require immediate attention.

For serious problems affecting car safety—such as a flat tire, broken window, or weak brakes—by all means please call Member Services immediately at (773) 278-4446 to report the situation. We will work closely with our Fleet Department to resolve the problem as quickly as possible, and get you into another nearby available car.X

We rely on email for billing-related updates, so please ensure that your correct email address is recorded in your online account at all times. For important news affecting most or all of our members, we also post notifications on the reservations site. These will appear when you first log in can be accessed by clicking on “Messages” in the main menu bar. To hide the message, simply click on “New Reservations” or another link in the menu bar.

We also provide service updates, member tips, new car locations, special promotions and discounts, and a whole lot more via our blog and monthly e-newsletter. And we’re very active on Facebook, Twitter, and Flickr. We encourage you to stay up-to-date on all I-GO goings-on through all these online forums.
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No. I-GO members must pick up and return the car they’ve reserved to its original location at the end of each trip. Each vehicle’s in-car technology matches the reservation to the location, and it would be very difficult to manage final destinations so the next member could easily locate the vehicle.X

Many people are highly allergic to pet hair, and nobody wants to get in a car with dog or cat hair all over the seats—an avoidable nuisance that can also disrupt our cleaning crew’s tight schedule by requiring immediate treatment. For these reasons, we require that pets must travel in pet carriers. The fee for having a pet in an I-GO car without a pet carrier is $100.X

Absolutely not. Please remember, car sharing requires communal responsibility and mutual respect to work well for everybody. Our cars are reserved on an around-the-clock, hourly basis, and nobody wants to get into a vehicle that’s saturated with cigarette smoke and odor. The fee for smoking in an I-GO vehicle is $100.X

Yes and no. I-GO uses an environmentally focused cleaning service that cleans every vehicle in our metro-wide fleet on a regular basis (a minimum of once every two weeks). But all members are responsible for leaving the car clean. So wipe up any spills, sweep out any debris, and do not leave any trash behind. If you are transporting a pet in a carrier, don’t forget to check for pet hair that may have gotten on the seat.

Many members use the same vehicle repeatedly, so please treat it like you would your own. If you leave the vehicle so dirty the next member can’t use it, you’ll be charged an emergency vehicle cleaning fee of $100 plus costs. Conversely, if the vehicle you’ve reserved is too dirty to drive, call us immediately and we’ll put you in another one—reimbursing you for cab fare, if necessary, to get you there on time. The previous member may be fined, and we will schedule an emergency cleaning. X

If the gas gauge drops to 1/4 of a tank while you are driving, it is your responsibility to fill the tank. Please use regular unleaded (87 octane) fuel, do not “top off,” and only fill the tank if it is at 1/4 tank or less. Do not refuel with diesel fuel, which causes mechanical problems to our vehicles; we will pass the expensive repair costs on to you. It’s a good idea to allow a few extra minutes for refueling just in case. You do not have to pay for gas. To refuel, use the fuel card docked in the key pad console located in the glove box of each vehicle—the same device that also houses the ignition key and fob you retrieve at the start of your trip. You can use the fuel card at any gas station.

When you need to refill the tank, turn the car off, open the glove box, and pull out the keypad console. When you remove the card from its slot the screen will display a Driver ID number that you’ll need to enter on the gas pump when prompted. The number only stays illuminated for five seconds, but if you need to see it a second time, simply insert, start the engine again, turn the car off (leaving the key in the ignition), and remove the card again while looking at the screen. You’ll also need to enter the odometer reading on the gas pump. After you have used the fuel card, return it to the slot in the keypad device and resume your trip.

If the fuel card is missing, please contact us immediately. (If you don’t have a phone handy, the keypad doubles as one: Dial 1 to connect to a Member Services representative. The microphone is located on the driver side at the top of the windshield. If you are facing straight ahead, the microphone should pick you up just fine. The microphone is not enabled unless you call us or 911. You’ll hear the other person on the line through the dashboard speakers.)

If a missing fuel card results in you having to use your own money to refuel the vehicle, please send us the receipt with your member number and we will reimburse your account.X

We often get calls from members who’ve replaced the key back in the glove box keypad console, but then manually locked the doors only to discover they left something in the car.

That can cause problems. Manually locking the doors at the end of your I-GO trip confuses the in-car computer, which is waiting for the member to lock the doors by holding their smart card over the windshield reader. If we need to send a signal to the car to remotely unlock it, that computer wonders why we’d do so, since, as far as it knows, the car is still locked.

This can also cause a problem for the next member accessing the vehicle. When they hold their card over the reader, intending to start their trip, this actually ends the previous member’s trip and the doors may remain locked. Of course, you can simply wait a moment and swipe in again to unlock the doors and start your trip. But it’s a minor glitch we’d like to clarify so that your trip goes as pleasantly as possible.

In any event, you can always call I-GO Member Services at (773) 278-4446 for assistance.X

You bet. Please download our GO Guide, which summarizes the vehicle-access procedure and includes a handy check list of other essential rules. You’ll also find the GO Guide in each of our cars.X

Yes. Members can reserve cars in 1/2 hour increments.X

Members can reserve cars up to the minute of the reservation and as far in advance as one year. If you want to reserve a car on the weekend or from 5pm to 8pm Monday to Friday, it’s a good idea to plan ahead a bit and not wait until until the last minute, since these are our peak usage hours.X

You may add additional drivers to your account. Please understand, though, that you will be held responsible for any costs incurred by that member.

Each additional driver will first need to become an I-GO member, so we can assign him or her their own member number and smart card. They need to include your member account number on the online application form. All added drivers are on the same rate plan that the account holder has chosen. If it’s a plan with a monthly fee, the relevant monthly fee is charged for each driver. The added drivers cannot apply for the Chicago Card Plus/I-GO card.

You will receive an email notification when someone completes these steps. No one can be added to your account until you approve them. If, at any time, you wish to remove another member from your account, the request must be made in writing. Mail your request to us at:

I-GO Member Services
2125 W North Ave
Chicago, IL 60647
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Yes, we do. Members receive $20 in driving credit for each new member they refer. Make sure the applicant you refer cites you by name and member account number on their application form so that we can add the credit to your account.
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Please do. I-GO is a great, cost-saving transportation solution for many companies. We offer three affordable business rate plans for companies, and we’d be happy to answer any questions your employer may have about how I-GO can meet their needs. Please contact Anjuli Seth, I-GO’s Corporate Relations Manager, to learn more.
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Climb on board. I-GO participates year-round in outreach events throughout the Chicago area. We often depend on volunteers to help get the word out on car sharing and our goals to reduce car ownership, our collective carbon footprint, and congestion in our communities. Check our upcoming events calendar and become a fan of our Facebook page for volunteer opportunities, and please contact Lauren Hugel to join our volunteer network. You’ll benefit yourself: I-GO members earn one hour in driving credit for every hour they volunteer.
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If you’ve been licensed outside the United States in the past three years, you must obtain your driving record and submit it to our Member Services department for processing prior to applying for membership. Please see our eligibility requirements for international drivers.
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You can change your rate plan by emailing us at planchange@igocars.org. Rate plan changes made before 5pm on the last day of the month will go into effect in the following month. If you’re switching to GO Budget or GO Anytime, please keep in mind that they require a minimum six-month monthly fee commitment once initiated.X

Please email us at cancel@igocars.org. If you decide not to renew at the end of one year of membership, you must notify us by email at cancel@igocars.org more than one month prior to your annual renewal date.

If you’re on the GO Budget or GO Anytime plans, please keep in mind that they require a minimum six-month monthly fee commitment, even if you choose to cancel your membership before that time period ends.
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It costs $50 to join, plus a $25 non-refundable application fee. You will be also be automatically charged a $25 annual renewal fee one month prior to the one-year anniversary date of your membership approval, unless you notify us that you do not wish to renew.X

We offer businesses three affordable, customized rate plans. Set-up fees vary according to the company’s transportation needs. Employees approved by the company’s designated account administrator may join for $25 as business drivers only or for $25 with a dual business driver/personal I-GO membership, as long as they fulfill our eligibility requirements. In the latter instance, we will waive the standard $75 set-up fees for the first year of their personal membership plan.
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A membership fee of $75 is charged one time upon joining. (If you’re using a special promotion code, and have entered that code under the “Promotions” section on the application form, this amount may be $25.) If you do not meet the eligibility requirements set by I-GO’s insurance company, you will be refunded $50 (a $25 processing fee, which includes a standard driver’s license and credit check, is non-refundable).

Individual account holders will be also be charged a $25 annual renewal fee one month prior to the one-year anniversary date of initial membership approval. If you decide not to renew, please notify us by email at cancel@igocars.org more than one month prior to your annual renewal date.

GO Standard, GO Standard Plus, and GO Anytime plan members will have their credit/debit cards billed within 24 hours after they complete each trip. GO Budget and GO Anytime plan members are billed on the 5th of each month for monthly fees ($15 for GO Budget, $30 for GO Anytime) and driving usage. GO Budget members are billed at GO Standard Plus rates for vehicle use and credited three free hours at the end of each month. (Please note: I-GO does not accept pre-paid gift credit cards as payment.)

Please note: Once the six-month commitment for the GO Budget and GO Anytime plans has been fulfilled, plan members will continue to be billed the corresponding monthly rate unless they notify I-GO by phone (773-278-4446) or email at planchange@igocars.org to request a change to another plan. If you decide to cancel your membership before the six-month commitment is completed, the remaining balance for the six months will be collected upon termination.

We send email notifications to alert you when your monthly billing statement is ready, and you may view it by logging in to your online account, clicking on “My Account” in the main menu bar, and then clicking the “Invoice” tab. You may request either paperless online statements or mailed hard copies by logging in to your online account and choosing one of these two options in the My Account section. This statement itemizes vehicle use from the previous month, including total hours reserved and total miles traveled, as well as adjustments for applicable fees and/or credits incurred.

Companies with business accounts and households with multiple members receive one bill that includes an itemized record of travel and other applicable fees for each member.
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We do! But I-GO depends on its members to keep those tanks full. If the gas gauge drops to 1/4 of a tank while you are driving, it is your responsibility to fill the tank. Please see “Am I responsible for filling up the gas tank? How does that work?” under Membership Matters above for details on our refueling procedure.
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There is no “penalty” fee, but you will be required to pay the full amount of your reservation cost unless you take one of the following two steps:

1. Cancel or change your reservation within 59 minutes of making the reservation (unless the reservation has already started).
2. Cancel or change your reservation more than 8 hours before your reservation is scheduled to start.

If you cancel or change your reservation and do not meet the above criteria, you will be charged at your driving plan rate for all hours reserved, minus any time used by another member if the latter reserves part of your cancelled reservation period. If another member happens to reserve the entirety of your cancelled reservation period, you will not owe anything. Please note: The three free GO Budget hours can not be applied to cancelled reservations.

Reservations begin and end on the hour or half-hour.
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We ask that you allow extra time for your reservation to avoid running late, but sometimes that’s not possible. If you find yourself running late, please notify I-GO at least 30 minutes before your reservation is scheduled to end. Call Member Services at (773) 278-4446 or dial 1 on the in-car keypad console to reach us. We may be able to extend your reservation if nobody else has booked the time immediately after your scheduled trip.

You can also try to extend your trip during your reservation by using our mobile reservation site on a web-enabled smart phone.

If we are unable to extend your reservation, the early notification gives us time to alert the next member, and move them to another car if necessary.

If you notify I-GO at least 30 minutes prior to the end of the scheduled reservation, there is no late fee, but there may be a charge for the inconvenienced member’s cab fare and/or other related charges.

If you notify I-GO less than 30 minutes prior to the end of the scheduled reservation, the fee is $20, plus an additional $10 for every 30 minutes you are late, plus possible charges for the inconvenienced member’s cab fare and additional time needed to remedy the situation, billed at a GO Standard plan rate.

Failure to notify I-GO that you’re running late results in a $20 fee, plus an additional $10 for every 30 minutes you are late, plus possible charges for the inconvenienced member’s cab fare and related costs, and a possible charge for additional time needed to remedy the situation, billed at a GO Standard plan rate
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I-GO’s Member Manual describes how our service works, rules and regulations, our fee structure for infractions, and your responsibilities as a member of an organization with thousands of other members. You’ll find a copy of it in every I-GO car, and we encourage you to download a PDF version of it for regular reference:

Download Member Manual (PDF, 614KB)

Here is list of infraction fees you should review in order to avoid incurring any of them:

• Failure to report parking car in another space: Occasionally, an I-GO reserved parking space is unavailable for a returning vehicle. When this occurs, the member is responsible for parking in the nearest available legal space and calling Member Services (773-278-4446) to report the location. The fee for failing to report this information is $50, plus the cost of any inconveniences to another member.
• Inconveniencing another member: Member will be charged $75, plus other relevant costs, for inconvenience to another member whose reservation immediately follows. This may include: missing ignition key, car not parked in I-GO space, etc.
• Cleaning: Emergency vehicle cleaning (interior not ready for the next member) is $100 plus cleaning cost.
• Smoking or carrying a pet without a carrier: The penalty for smoking in a vehicle or carrying a pet without an airline-type carrier is $100.
• Vehicle ignition key replacement: Vehicle ignition key replacement fee is $75 plus any inconvenience costs.
• Remote vehicle unlocking: The fee for providing remote access to vehicles through our Member Services on-call staff is $15.
• Key card replacement: Members will be charged $15 for a new electronic key card.
• Failure to refuel: If the tank is at ¼ or less, members are required to refuel the vehicle prior to the end of the scheduled reservation. Please use the gas card provided in the keypad console to refuel. Failure to do so will result in a $25 penalty.
• Parking tickets: Members are responsible for all parking tickets during a trip. Investigation, resolution of parking, towing, tickets, etc., is $20/hour for any staff time committed to these procedures.
• Dead battery: If a member is responsible for a dead battery in the car, caused by hazard, dome, or head lights left on, you will be charged $100.

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Individual account holders will be also be charged a $25 annual renewal fee one month prior to the one-year anniversary date of initial membership approval. If you decide not to renew, please notify us by email at cancel@igocars.org more than one month prior to your annual renewal date.X

I-GO has a comprehensive insurance plan that covers all I-GO members while they are driving I-GO vehicles. Our premium insurance provides $300,000 per accident and a $5,000 per person limit per accident for medical payments. If the I-GO member is determined to be at fault, that member is responsible for $500 of our $1,000 deductible.

While members are insured when driving an I-GO vehicle, we also offer a Damage Fee Waiver Program that provides peace of mind by reducing your out-of-pocket cost for such incidents. Members are able to buy one waiver annually, covering one accident per year. It reduces the member’s obligation to either $250 or $0 based on which fee option is selected. Read on for more details on the program and how you can sign up for it.X

I-GO’s fleet insurance policy covers you while you are driving I-GO vehicles. In the event of an accident for which you are at fault, you or your organization is responsible for the first $500 of damage caused to the I-GO car or other vehicles. In the event of an insurance claim, you or your organization are responsible for the first $500 of the $1,000 deductible for incidents for which you are found negligent. We encourage you to consider participating in our Damage Fee Waiver Program, detailed in the preceding question, to reduce any payments you may incur in such events.

If you fail to report damage and we determine that you are at fault, you will be responsible for the first $750 of the deductible and your membership may be terminated. The follow infractions may void insurance coverage provided by I-GO:

• Allowing non-approved drivers to drive an I-GO vehicle, including family members.
• Any use of an I-GO vehicle without a reservation.
• Driving an I-GO vehicle outside the United States without prior permission from I-GO.

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No, our insurance only applies to I-GO Car Sharing vehicle usage.X

Call us at (773) 278-4446 and a Member Services representative will retrieve your member number and password. If you lose your card, please report it to us immediately. You can request a new one by calling Member Services. Replacing a lost key card costs $15. X

Car sharing works when our members are respectful and responsible toward each other. This includes planning ahead and returning the vehicle on time. In the event the member before you is running late and we are notified, we will call you to let you know your options. Our policies protect members from being inconvenienced, so if we are not notified when a member is running late and your vehicle is not there, call us immediately and we will do everything we can to get you driving as soon as possible. We might move you to a different car and reimburse your cab fare or credit your account for the inconvenience. As for the person who is late, they will pay an automatic $20 penalty plus additional fees if applicable.
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Please follow these steps in such an event:

1. If there are injuries, call 911 immediately. The police must also be notified if there are any injuries.
2. As soon as possible, notify I-GO’s 24-hour Member Services call center at (773) 278-4446 and report any vehicle damage.
3. Please cooperate with the other party and the police. Vehicle registration
   and insurance information can be found in an envelope in the organizer above the driver’s side visor.
4. Use the Vehicle Damage Report Card (also kept above the visor) to report damage to I-GO. If you do not report damage, you may be held responsible for the first $500 to $750 of the $1,000 deductible.
5. Fill out and return the accident report form to I-GO, even if the accident
   is not your fault or the police are not notified.
6. You must complete the entire accident report, including the other driver’s information (name, license plate number, insurance, etc).

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I-GO has 24-hour road-side assistance for all our vehicles. Call I-GO’s 24-hour Member Services call center immediately, and we will dispatch a tow truck to help you or call a taxi to get you to your destination.X

Please call I-GO Member Services at (773) 278-4446 to report any damage to the vehicle, and use the Vehicle Damage Report Card in the vehicle to report damage. If you do not report the damage, you may be held responsible for the first $500 to $750 of the $1,000 deductible. We also encourage you to use the feedback option located in your online account to report minor problems. After you log in, click on “Feedback” in the main menu bar. In this section, you can report a malfunctioning fuel card, lost and found, lost smart card, ticket, vehicle cleanliness, and minor scrapes and cosmetic damage.X

Our reservation system makes it easy to find available vehicles either by using saved locations or searching by address or map. If you’re flexible with your date and time, you can view all vehicles in your search and see when a nearby vehicle may be available. We try to cluster vehicles together, so if your #1 preferred car is taken, your #2 or #3 choice will be nearby. We continually add new vehicles to our fleet, and we’re always checking our supply and your demand for certain vehicle types to ensure our members’ needs are met. If you find that you’re consistently having a problem finding an available car, please email us and we’ll try to remedy your situation.X

I-GO does not assume responsibility or liability for personal items left in our vehicles. If you leave a personal item in an I-GO vehicle, you should phone our 24-hour Member Services call center at (773) 278-4446. Let us know the vehicle location, vehicle ID number, your member account number, and the date and time when you returned the vehicle. We advise making a 30-minute reservation and incurring the small cost to check the vehicle for your belongings.

If you find another member’s belongings, please put them in the glove box or the trunk of the vehicle. If you feel they may be of value and would like an I-GO representative to keep them safe, please call Member Services and provide us with the aforementioned information and a description of the items. Please do not take the items with you. You can also report the lost or found item in the “Feedback” section of the reservation site.
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When I-GO receives a ticket violation, we pay the ticket and pass those charges on to the offending member. The ticket charge will appear on your next I-GO billing statement. To avoid the additional $20 processing fee we charge if we have to process a ticket, please pay tickets promptly.X

In the event that your I-GO car is not parked in the I-GO location, first look around, because the previous member may have parked it in a space nearby. If you can’t find it, call our 24-hour Member Services call center at (773) 278-4446. We will get you on your way via a taxi or another nearby I-GO vehicle. We’ll also pay for the taxi and may pass along these costs to the member who may have failed to return the car on time to the proper location. X

Before you begin each trip, be sure to check the inside and outside of the vehicle and report any damage. Minor damage, such as scratches, should be noted on the Vehicle Damage Report Sheet, located above the driver’s side visor. (If the damage has already been noted on the Vehicle Damage Report Sheet, you do not need to do it again.) For major exterior damage or an extremely dirty interior, call Member Services at (773) 278-4446 to report the problem. If you fail to report damage to a vehicle not recorded earlier by another member, you may be held responsible.

Problems accessing vehicle: If the doors do not unlock when you hold your I-GO smart card over the card reader, try removing the card for a few seconds and then try again. You should also repeat this sequence if the light turns yellow and stays that way for 90 seconds when you hold your card over the reader. The second time, the light should turn green and unlock the doors. This can occur when the previous trip hasn’t been properly ended by using a key card to lock the vehicle. It may also occasionally occur in parking garages when the in-car vehicle technology has difficulty communicating with the cellular signal.)

If the doors are unlocked, get in and check for the key. If it is not in the key pad console in the glovebox, you will need to insert the black key fob back in the slot, step out of the car, close the doors, and hold your smart card over the card reader twice—once to clear the previous member’s reservation, and again to record the start of your trip.

If the door remains locked and none of these steps are working, phone our 24-hour Member Services call center at (773) 278-4446 and we will remotely unlock the vehicle. You will then be instructed to locate the key, put it back in the key pad, step out of the car, close the doors, and hold your smart card over the card reader twice.
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You will be charged for the unused time unless you “release the balance” of your reservation and another member uses some or all of your released balance. There are two ways to release your balance: online (either through our main web site or our mobile site: http://reservations.igocars.org/mobile) or by calling Member Services at (773) 278-4446.X

If you are running late or need more time, first try extending your reservation by calling Member Services at (773) 278-4446 or by using our mobile site for smart phones: http://reservations.igocars.org/mobile

If you cannot extend, contact us at least 30 minutes before the end of your reserved time. Even if you’re not sure whether you’ll be late, phone the 24-hour Member Services call center and give us a head’s up. Providing us with at least 30 minutes of warning allows us to help relocate the next member scheduled to use the vehicle, and you’ll avoid the automatic $20 late fee. If you don’t call, you will automatically be charged a $20 late fee, plus any inconvenience fees to the next member. X

If you’re on a pay-as-you-go plan (GO Standard or GO Standard Plus), you won’t be charged when you don’t use the car. If you’re on a monthly plan (GO Budget or GO Anytime), you’ll be charged your monthly fee unless you change your plan. You can change your plan at any time with no penalties by logging in to the reservation system and using the “My Account” section to change your plan. Keep in mind that GO Budget and GO Anytime require six-month commitments. After you make your changes, remember to click “Save Changes” at the bottom of the page. Rate plan changes take effect the first day of the next month. X