It costs $50 to join, plus a $25 non-refundable application fee. You will be also be automatically charged a $25 annual renewal fee one month prior to the one-year anniversary date of your membership approval, unless you notify us that you do not wish to renew.X

We offer businesses three affordable, customized rate plans. Set-up fees vary according to the company’s transportation needs. Employees approved by the company’s designated account administrator may join for $25 as business drivers only or for $25 with a dual business driver/personal I-GO membership, as long as they fulfill our eligibility requirements. In the latter instance, we will waive the standard $75 set-up fees for the first year of their personal membership plan.
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A membership fee of $75 is charged one time upon joining. (If you’re using a special promotion code, and have entered that code under the “Promotions” section on the application form, this amount may be $25.) If you do not meet the eligibility requirements set by I-GO’s insurance company, you will be refunded $50 (a $25 processing fee, which includes a standard driver’s license and credit check, is non-refundable).

Individual account holders will be also be charged a $25 annual renewal fee one month prior to the one-year anniversary date of initial membership approval. If you decide not to renew, please notify us by email at cancel@igocars.org more than one month prior to your annual renewal date.

GO Standard, GO Standard Plus, and GO Anytime plan members will have their credit/debit cards billed within 24 hours after they complete each trip. GO Budget and GO Anytime plan members are billed on the 5th of each month for monthly fees ($15 for GO Budget, $30 for GO Anytime) and driving usage. GO Budget members are billed at GO Standard Plus rates for vehicle use and credited three free hours at the end of each month. (Please note: I-GO does not accept pre-paid gift credit cards as payment.)

Please note: Once the six-month commitment for the GO Budget and GO Anytime plans has been fulfilled, plan members will continue to be billed the corresponding monthly rate unless they notify I-GO by phone (773-278-4446) or email at planchange@igocars.org to request a change to another plan. If you decide to cancel your membership before the six-month commitment is completed, the remaining balance for the six months will be collected upon termination.

We send email notifications to alert you when your monthly billing statement is ready, and you may view it by logging in to your online account, clicking on “My Account” in the main menu bar, and then clicking the “Invoice” tab. You may request either paperless online statements or mailed hard copies by logging in to your online account and choosing one of these two options in the My Account section. This statement itemizes vehicle use from the previous month, including total hours reserved and total miles traveled, as well as adjustments for applicable fees and/or credits incurred.

Companies with business accounts and households with multiple members receive one bill that includes an itemized record of travel and other applicable fees for each member.
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We do! But I-GO depends on its members to keep those tanks full. If the gas gauge drops to 1/4 of a tank while you are driving, it is your responsibility to fill the tank. Please see “Am I responsible for filling up the gas tank? How does that work?” under Membership Matters above for details on our refueling procedure.
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There is no “penalty” fee, but you will be required to pay the full amount of your reservation cost unless you take one of the following two steps:

1. Cancel or change your reservation within 59 minutes of making the reservation (unless the reservation has already started).
2. Cancel or change your reservation more than 4 hours before your reservation is scheduled to start.

If you cancel or change your reservation and do not meet the above criteria, you will be charged at your driving plan rate for all hours reserved, minus any time used by another member if the latter reserves part of your cancelled reservation period. If another member happens to reserve the entirety of your cancelled reservation period, you will not owe anything. Please note: The three free GO Budget hours can not be applied to cancelled reservations.

Reservations begin and end on the hour or half-hour.
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Yes, you will be charge a penalty fee for returning a car late. Timeliness is crucial to car sharing, and late returns inconvenience other members who’ve reserved the same car following your trip. We ask that you allow extra time for your reservation to avoid running late, but sometimes that’s not possible. If you find yourself running late, please notify I-GO at least 30 minutes before your reservation is scheduled to end. Call Member Services at (773) 278-4446 or dial 1 on the in-car keypad console to reach us. We may be able to extend your reservation if nobody else has booked the time immediately after your scheduled trip.

You can also try to extend your trip during your reservation by using our mobile reservation site on a web-enabled smart phone.

If we are unable to extend your reservation, the early notification gives us time to alert the next member, and move them to another car if necessary.

If you notify I-GO at least 30 minutes prior to the end of the scheduled reservation, there is no late fee, but there may be a charge for the inconvenienced member’s cab fare and/or other related charges.

If you return the car late and don’t alert us in time, the fee is $20, plus an additional $10 for every additional half-hour you enter into late (e.g., if you’re 11 minutes late, the late fee is $30; if you’re 31 minutes late, the late fee is $40), plus possible charges for an inconvenienced member’s cab fare and additional time needed to remedy the situation, billed at a GO Standard plan rate.

Failure to notify I-GO that you’re running late results in a $20 fee, plus an additional $10 for every 30 minutes you are late, plus possible charges for the inconvenienced member’s cab fare and related costs, and a possible charge for additional time needed to remedy the situation, billed at a GO Standard plan rate
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I-GO’s Member Manual describes how our service works, rules and regulations, our fee structure for infractions, and your responsibilities as a member of an organization with thousands of other members. You’ll find a copy of it in every I-GO car, and we encourage you to download a PDF version of it for regular reference:

Download Member Manual (PDF, 614KB)

Here is list of infraction fees you should review in order to avoid incurring any of them:

• Failure to report parking car in another space: Occasionally, an I-GO reserved parking space is unavailable for a returning vehicle. When this occurs, the member is responsible for parking in the nearest available legal space and calling Member Services (773-278-4446) to report the location. The fee for failing to report this information is $50, plus the cost of any inconveniences to another member.
• Inconveniencing another member: Member will be charged $75, plus other relevant costs, for inconvenience to another member whose reservation immediately follows. This may include: missing ignition key, car not parked in I-GO space, etc.
• Cleaning: Emergency vehicle cleaning (interior not ready for the next member) is $100 plus cleaning cost.
• Smoking or carrying a pet without a carrier: The penalty for smoking in a vehicle or carrying a pet without an airline-type carrier is $100.
• Vehicle ignition key replacement: Vehicle ignition key replacement fee is $75 plus any inconvenience costs.
• Remote vehicle unlocking: The fee for providing remote access to vehicles through our Member Services on-call staff is $15.
• Key card replacement: Members will be charged $15 for a new electronic key card.
• Failure to refuel: If the tank is at ¼ or less, members are required to refuel the vehicle prior to the end of the scheduled reservation. Please use the gas card provided in the keypad console to refuel. Failure to do so will result in a $25 penalty.
• Parking tickets: Members are responsible for all parking tickets during a trip. Investigation, resolution of parking, towing, tickets, etc., is $20/hour for any staff time committed to these procedures.
• Dead battery: If a member is responsible for a dead battery in the car, caused by hazard, dome, or head lights left on, you will be charged $100.

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Yes. Individual account holders will be also be charged a $25 annual renewal fee one month prior to the one-year anniversary date of initial membership approval. If you decide not to renew, please notify us by email at cancel@igocars.org more than one month prior to your annual renewal date.X

I-GO has a comprehensive insurance plan that covers all I-GO members while they are driving I-GO vehicles. Our premium insurance provides $300,000 per accident and a $5,000 per person limit per accident for medical payments. If the I-GO member is determined to be at fault, that member is responsible for $500 of our $1,000 deductible.

While members are insured when driving an I-GO vehicle, we also offer a Damage Fee Waiver Program that provides peace of mind by reducing your out-of-pocket cost for such incidents. Members are able to buy one waiver annually, covering one accident per year. It reduces the member’s obligation to either $250 or $0 based on which fee option is selected. Read on for more details on the program and how you can sign up for it.X

I-GO’s fleet insurance policy covers you while you are driving I-GO vehicles. In the event of an accident for which you are at fault, you or your organization is responsible for the first $500 of damage caused to the I-GO car or other vehicles. In the event of an insurance claim, you or your organization are responsible for the first $500 of the $1,000 deductible for incidents for which you are found negligent. We encourage you to consider participating in our Damage Fee Waiver Program, detailed in the preceding question, to reduce any payments you may incur in such events.

If you fail to report damage and we determine that you are at fault, you will be responsible for the first $750 of the deductible and your membership may be terminated. The follow infractions may void insurance coverage provided by I-GO:

• Allowing non-approved drivers to drive an I-GO vehicle, including family members.
• Any use of an I-GO vehicle without a reservation.
• Driving an I-GO vehicle outside the United States without prior permission from I-GO.

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No, our insurance only applies to I-GO Car Sharing vehicle usage.X