Every I-GO car contains electronic keypad devices, located in the glove compartments. Here’s how they work:

After you open the car with your smart card by holding it over the dashboard reader, pull the ignition key and key fob from the designated slot in the keypad device. As soon as you remove the fob, our computer system will begin recording your trip data. When you complete your trip, return the car, and replace the key fob, the system will record your trip as completed. When you exit the vehicle, do not manually lock the doors; instead, hold your smart card over the dashboard reader again, which will automatically lock the doors and complete your reservation.

Using the fuel card: The fuel card is docked in the keypad device. When you need to refill the tank, turn the car off, open the glovebox, and pull out the keypad display. When you remove the card from its slot the screen will display a Driver ID number that you’ll need to enter on the gas pump when prompted. The number only stays illuminated for five seconds, but if you need to see it a second time, simply insert, start the engine again, turn the car off (leaving the key in the ignition), and remove the card again while looking at the screen. You’ll also need to enter the odometer reading on the gas pump. After you have used the fuel card, return it to the slot in the keypad device and resume your trip.

You can contact our Member Services call center directly by pushing the little yellow button at the bottom of the keypad. You will see two options:

• Select 1 to be connected directly to a Member Services representative.
• Select 2 to make an emergency call to 911.

That’s right: You can use the keypad as a phone if you need to extend your reservation, report damage on the car, or are having any problems with the vehicle.

The microphone is located on the driver side at the top of the windshield. If you are facing straight ahead, the microphone should pick you up just fine. The microphone is not enabled unless you call us or 911. You’ll hear the other person on the line through the dashboard speakers.

Please use this method only if you need to contact Member Services immediately. Do not use it for making future reservations.