Damage Fee Waiver program
No matter how carefully people drive, accidents and damages do occur. When they do and the member is at fault, members and I-GO share in the paying of the deductible. The member is responsible up to the initial $500 of the deductible portion of the insurance and possibly other costs such as towing and vehicle-out-of-service charges which are not covered under the insurance policy.
While members are insured when driving an I-GO vehicle, our Damage Fee Waiver Program provides peace of mind by reducing your out-of-pocket cost for such incidents. Members are able to buy one waiver annually, covering one accident per year. It reduces the member’s obligation to either $250 or $0 based on which fee option is selected. Read on for more details on the program and how you can sign up for it.
Damage Fee Waiver FAQ
Which fee option plans do you offer?
I-GO Basic Damage Fee Waiver:
Costs $40 and reduces the charges for member-reported damage to a vehicle from $500 to $250.
I-GO Plus Damage Fee Waiver:
Costs $60 and reduces the charges for member-reported damage to a vehicle from $500 to $0.
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Current members:
- Log in to our reservations site with your member number and password and click on “My Account” in the main menu bar.
- Click on the “Details” tab.
- Read the program overview section, then click the “Next” button.
- In the next window, select which fee option you want from the drop-down menu. Review the Terms and Conditions and click the “I Agree” button.
New members:
- Go to the membership application page.
- Select a membership option.
- There is a Damage Fee Waiver Program section on the application form that lets you select your preferred fee option. Review and agree to the Terms and Conditions.
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The Damage Fee Waiver Program fee is charged after an applicant is accepted as a member and/or when the member elects to participate in the program. After you sign up, the program participation charge will appear on your next monthly billing invoice. Participation will be automatically be renewed on an annual basis, concurrent with your annual membership renewal date, unless you notify us that you wish to cancel participation. To notify I-GO, email us at
billingissues@igocars.org at least five days prior to the end of the month preceding your annual membership renewal date.
XIf a member damages a vehicle and doesn’t report it, the Damage Fee Waiver Program will not cover the damage. As a result, not only will the member be charged the deductible, but he or she could also be subject to a fine for not reporting the damage.
XThe Damage Fee Waiver Program requires each driver on the account to participate.
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The Damage Fee Waiver Program covers only reported damages. The program cannot be used for:
- damages to an I-GO vehicle which are unreported by the account holder and/or any driver on the account holder’s membership account;
- damage to the engine caused by improper fueling of an I-GO vehicle with diesel or other non-standard gasoline, tampering with engine parts, or failure to replace fuel or oil caps causing either a spill or the engine to malfunction or both;
- damages which occur while driving with an expired credit card;
- damages which occur while driving under the influence of alcohol or illegal substances;
- damages caused to an I-GO vehicle when an account-holding driver fails to stop (hit and run) or otherwise fails to report to either I-GO or another party the damage to either I-GO’s or another party’s vehicle, regardless of the extent of the damages;
- account holders whose membership account is not up to date or for which an overdue payment has exceeded the allowed 30 days for payment;
- account holders permitting a non-member to drive an I-GO vehicle;
- account holders whose credit card fails to pay for driving or other monthly charges, is not valid, is out of date, or is to be surrendered to the issuing company or agency;
- applicants or account holders who falsify or provide misleading information to an I-GO staff member or an agent of I-GO investigating damages to an I-GO vehicle;
- members who are not program participants driving during the participating member’s reservation.
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How long does my participation in the Damage Fee Waiver Program last?
Participation in the program begins when the member selects the option online and lasts until either the anniversary date of membership or when funds from the program have been used to pay for damage to an I-GO vehicle. Once the member has damaged a vehicle, then participation ends for that year. The program is not designed to assist members who have more than one damage occurrence in a year.
XEach year, as part of membership renewal, members will have the option to continue or change their Damage Fee Waiver Program plan. Any time a driver has damaged a vehicle they are removed from the program for the remainder of the year, regardless of when the driver began in the program and the date of the damage.
XMembers who participate in the program and do not report vehicle damage are in violation of member guidelines. As a result, no funds will be distributed from the program to cover any damages. The member will pay the full cost of the deductible, plus any and all funds associated with the reservation, damage, and resulting charges, and may be removed from the program.
XMembers should check with their individual insurance programs to determine whether payment for damages to an I-GO vehicle is covered.
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